When my hard drive died as I was finishing my next book, I went into a panic! I was preparing my taxes, moving and had a deadline to meet. I hadn’t been able to find my external backup drive for six months and didn’t have a clue how I was going to resolve this – […]
Why September Should be Your Resolution Time
At the end of August, for some the middle of August, school begins again. As a student you arrive with your books, supplies, and list of classes. As a teacher, you’ve prepared your syllabus, have your list of students and have readied your mind and classroom for the new arrivals. So why would this be […]
Where is the Customer in Your Company’s “Customer Service?”
Has your company adapted the wrong way? Have you allowed your Customer Representatives to forget who pays their salaries? In this day of instant sharing of information, your company cannot afford to forget just who uses their service or product – it can be very dangerous for the health of any company, particularly for those […]
Reflections on Thanksgiving
When we think of Thanksgiving it’s usually defined as a time of gathering, a sharing of a meal with – relatives by birth, commitments or extended families. And, each of these relationships has a starting point – a location that begins the definition of how any relationship progresses. Many times that relationship begins with expectations — […]
Figure Out the Why…
Step #3 in the Adapter Factor is: Figure Out the Why. Too many people think that has to do with dissecting what happen in the past – Why did I do this? Why did I do that? This is not about psycho-analysis – that is not what this is about. Once an action has been […]
All Aboard!
How do you know if you or your business is on the right path to deal with change? By taking the time to Assess the Situation you find yourself in at this moment. Planning for change When you devise a plan that defines all your strengths, you can focus on what choices will best benefit […]